Frequently Asked Questions
If you have a question you would like to ask and the answer can not be found below, please contact me with your enquiry and I will be happy to assist you.
Q1. Can i have any design I want on a pendant?
Q2. Can I order a wall plaque or other item from you as a commissioned item?
Q3. Can I return an item if I am not happy with it?
Q4. Do you post overseas?
Terms and conditions
Payment OptionsPayments are to be made by PayPal unless I have authorized a different method by email.
Other options available upon authorization are un-crossed postal orders, cheques or cash on collection.
Shipping, commissions, cancelations, Returns and damaged items. I operate inline with the Consumer Protection (distance selling) regulations 2014.
Any items made to order will not require payment until an email has been received back from the approval pictures sent.
I would however appreciate it if you could contact me as soon as possible if you wish to cancel any commissioned items if not shipped ( I will always send approval pictures prior to invoicing for any item and will dispatch once full payment has been received) followed by an email confirming items have been dispatched with a reference number or tracking number.
If you are not happy with the product once receive, I would be grateful if you could contact me within 7 days to advise your dissatisfaction so arrangements can be made for the items to be returned.
If any items are to be returned, the consumer will be responsible to package the item correctly so as to prevent any damage in transit and returned to:-
88 Duddon Close
Please also feel free to contact me on 07718 215245 or email me at firstname.lastname@example.org to discuss any issues with your purchase. I will always endeavor to rectify any dissatisfactions.
I will use either Royal Mail for smaller items and larger items will be sent by courier.
main courier services I use are Collect+ and Hermes.
Items will be sent either 2nd class (Royal Mail) or 72hrs service via courier (Collect+, Hermes)
If you wish to collect your items, I would be grateful if you could advise me by email so I can confirm a suitable time and date for both customer and myself.